1
Initial Requirements
If you wish to enquire about a specific production, please Contact Us and we can supply you with a Costume Plot. This will help you establish what costumes will be required for the show. We can then advise you of the price and discuss whether you would like to arrange a visit to view the set of costumes.
2
The Paperwork
We will ask you to send a written confirmation listing the show dates, verifying your society’s name and the show you have chosen. We will then send you our Measurement Forms. Contracts will also need to be signed at this point.
3
Production Discussion
We recommend you make an appointment to view and discuss your production. Time will be spent discussing in detail the look you require for your production and noting any particular requirements you may have. You may wish to visit us either before or after confirming your booking.
If a visit is impractical for you we can discuss your production by telephone.
4
Costume Measurement
We ask that the measurement forms are sent to us at least four weeks before the dispatch of your costumes. It is very important that the measurement forms are as accurate as possible as we can only work to the information that you provide. Please ensure the measurement forms are completed in inches.
5
Costume Delivery
All costumes are delivered via courier service in our specially designed corrugated plastic boxes, ensuring safe and secure transport. We will provide you with an estimated delivery time, and we kindly ask that a member of your society be present to receive the costumes on the scheduled delivery day. You are also welcome to collect your costumes from our premises in Shanklin.
6
Costume Replacements
Once your costumes have arrived, please conduct your Costume Call as soon as possible. If you require any additional items or replacements, kindly contact us the following day. We will arrange for these items to be dispatched to you within one working day.
7
Collections & Returns
We will coordinate with you during production week to schedule the collection of costumes. The same courier method used for delivery will be applied for collection.
We advise against arranging collections from theatres, as this often leads to complications. On the day of collection, the courier will provide you with an approximate time for pickup.
